AI-Powered Customer Support

Your AI agent that actually handles customer conversations

Not another chatbot. An autonomous AI agent that understands, responds, follows up, and escalates — across every channel.

app.ekwayai.com/inbox

Ekway AI

Inbox3

Contacts

Works with every channel your customers use

Instagram

Messenger

Live Chat

How it works

Three steps to AI-powered customer support

Link your WhatsApp, Email, Instagram, Facebook, and Live Chat accounts. It takes minutes, not days.

Upload your docs, crawl your website, paste FAQs — Ava learns your business and starts citing sources immediately.

Choose Copilot or Autopilot mode. Ava starts handling customer conversations right away, escalating when needed.

Six powerful capabilities that work together as one platform.

AI that resolves, not just replies. Autonomous actions, smart escalation, and knowledge-grounded responses.

Every channel in one screen. WhatsApp, Email, Instagram, Facebook, and Live Chat unified.

Train your AI in minutes. Upload docs, crawl sites, auto-refresh — with health monitoring.

Automate without code. Visual drag-and-drop builder with triggers, actions, and templates.

Campaigns that convert. Targeted multi-channel broadcasts with real-time analytics.

From conversation to deal. Unified profiles, visual pipeline, and AI-powered lead scoring.

Feature	Ekway AI	Zendesk	Intercom	Freshdesk
Autonomous AI agent		Basic chatbot	Basic chatbot	Basic chatbot
Knowledge-grounded RAG		—	—	—
Built-in omnichannel		Add-on	Partial	Omni vs non-Omni confusion
Visual workflow builder				Limited
AI cost per resolution	$0.12	—	$0.99	—
Setup time	5 minutes	Days	Hours	Hours
Proactive follow-ups		—	—	—
AI agent included free		$50/agent add-on	Per-resolution	Add-on