Omnichannel Conversational Intelligence

Connect every conversation. Understand every customer.

Ekway unifies WhatsApp, Instagram, email, Messenger & live chat into one inbox — then reads the intelligence in every conversation and lets AI act on it.

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app.ekway.ai/inbox

ekway AI

Inbox3

Contacts

Works with every channel — and every tool you already use

Instagram

Messenger

Live Chat

Shopify

Stripe

Zapier

Slack

HubSpot

Don't see it? We'll build it.

We build a custom integration for any platform you use — free on annual Growth, Business & Enterprise plans.

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One inbox for every channel. One profile for every customer.

No more tab-switching, and no more fragmented history. Everything about a customer lives in one place.

Omnichannel inbox

WhatsApp, Instagram, email, Messenger and live chat — every conversation lands in one screen, in real time. No missed channel, no context lost in the handoff.

One customer profile

Every channel, every message, every deal — merged into a single contact record. Your team always sees the full history, not a fragment of it.

Conversational Intelligence

See what your customers are actually saying.

A helpdesk logs tickets. Ekway tells you what they mean — auto-clustering every conversation into topics, reading sentiment, and flagging what's spiking before it becomes a crisis.

Topic taxonomy

Every conversation is automatically clustered into the topics that actually matter to your business — no manual tagging required.

Sentiment & CSAT signals

Every message is read for tone, not just content — surfacing frustration and satisfaction long before a survey would.

Emerging-issue detection

A sudden spike in a topic — a shipping delay, a bug, a billing complaint — gets flagged the moment it starts trending, not after the damage is done.

Intelligence home

Cross-conversation synthesis in one dashboard — the platform-wide state of your customers, not just a single ticket at a time.

Explore conversational intelligence

app.ekway.ai/intelligence

Then let AI do something about it.

Ava, workflows, broadcasts and your knowledge base all act on the signals Ekway already found in the conversation.

Ava AI Agent

Resolves using the intelligence Ekway already extracted — topic, sentiment and intent, not just keywords.

Copilot & Autopilot modes
Smart multi-signal escalation
Source-cited responses

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Workflows

Trigger automations on the signals that matter — a sentiment drop, a topic spike, an SLA at risk.

Drag-and-drop canvas
Pre-built templates
AI-powered steps

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Broadcasting

Turn insight into outreach — target segments by topic or sentiment, not just static tags.

Multi-channel campaigns
Schedule & test send
Live delivery tracking

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Knowledge Base

The grounding layer under every AI answer — and the same source Ekway checks when it flags a knowledge gap.

Website crawling & document upload
Hybrid search with re-ranking
Knowledge gap detection

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How Ekway compares

Feature	Ekway AI	Zendesk	Intercom	Freshdesk
Autonomous AI agent		Basic chatbot	Basic chatbot	Basic chatbot
Knowledge-grounded RAG		—	—	—
Built-in omnichannel		Add-on	Partial	Omni vs non-Omni confusion
Visual workflow builder				Limited
AI cost per resolution	$0.12	—	$0.99	—
Setup time	5 minutes	Days	Hours	Hours
Proactive follow-ups		—	—	—
AI agent included free		$50/agent add-on	Per-resolution	Add-on
Conversational intelligence		Basic reporting only	Basic reporting only	Basic reporting only
Custom integrations built for you		Self-serve only	Self-serve only	Self-serve only