Assignment & Priority
Assign conversations to team members or teams. Priority auto-set by AI based on urgency classification.
Omnichannel Inbox
Every channel. One inbox. Zero tab switching.
WhatsApp, Instagram, Facebook Messenger, Email, and Live Chat — all in one conversation list with real-time updates.
Unified Conversations
All your conversations in one place
Every channel appears in a single conversation list with channel badges, real-time updates via WebSockets, and powerful filters to find what matters.
- Single inbox for WhatsApp, Instagram, Facebook, Email, and Live Chat
- Real-time updates — new messages appear instantly
- Filter by: All, Unassigned, Mine, AI-handled, Starred, Resolved
- Search by customer name, email, subject, or message content
Screenshot coming soon
AI in the Inbox
See what Ava is handling at a glance
A dedicated AI filter tab shows all conversations Ava manages. Every AI message displays a confidence badge, and agents can click 'View reasoning' to see how Ava arrived at each response.
- AI filter tab — see everything Ava handles
- Confidence badges (green/amber/red) on every AI message
- View reasoning — understand how Ava arrived at each response
- Escalation banner with full context summary and routing
Screenshot coming soon
Channel Capabilities
Native support for every channel
Each channel works with its full feature set — WhatsApp templates and message windows, Instagram DMs and story replies, email threading with CC/BCC, and real-time live chat.
- WhatsApp: text, images, documents, templates, message windows
- Instagram: DMs, story replies, comment-to-DM automation
- Email: full threading, CC/BCC, signatures
- Facebook Messenger & Live Chat: real-time messaging
Screenshot coming soon
Everything you need to manage conversations
Built-in tools that keep your team fast and organized.
Internal Notes
Private notes visible only to your team — collaborate without customers seeing.
Star & Archive
Star important conversations for quick access. Archive resolved ones to keep your inbox clean.
Snooze
Hide a conversation and have it reappear at a scheduled time — never forget to follow up.
Keyboard Shortcuts
Navigate your entire inbox without touching the mouse. Built for speed.