Conditional Branching
Route conversations through different paths based on tags, contact fields, channel, or any custom condition.
Workflows
Automate your support operations — no code required
Visual drag-and-drop builder with triggers, actions, conditions, and pre-built templates for common support scenarios.
Visual Builder
Build automations by dragging and dropping
A node-based canvas lets you visually design workflows. Connect triggers to actions, add conditions, and see your automation take shape in real time.
- Drag-and-drop node-based canvas
- Full undo/redo history
- Real-time validation before publishing
- Save as draft, publish when ready
Screenshot coming soon
Triggers & Actions
Start from any event, take any action
Workflows trigger on conversations, messages, tags, deal changes, webhooks, or schedules. Actions include sending messages, assigning conversations, updating contacts, and AI-powered steps.
- Triggers: new conversation, message received, tag added, deal stage change, webhook, schedule
- Actions: send messages, assign, tag, update contacts, create deals, call webhooks
- AI-powered steps: summarize, classify, extract information
- Conditional branching with if/else logic
Screenshot coming soon
Templates & Analytics
Start with templates, track with analytics
Pre-built templates get you started in seconds. Execution analytics show you which workflows run most, which fail, and how to optimize.
- Pre-built: welcome & auto-assign, SLA escalation, lead qualification, abandoned cart
- Execution history with status and timing per run
- Failure rates and performance metrics
- Top workflows ranked by execution count
Screenshot coming soon
Powerful building blocks
Combine triggers, conditions, and actions to automate any support workflow.
Wait Steps & Delays
Pause workflows for a set duration before continuing — perfect for follow-up sequences and drip campaigns.
Webhook Integration
Receive events from external systems and call external APIs as workflow actions.
AI-Powered Steps
Add AI nodes that summarize conversations, classify intent, or extract structured data.