Prompt Injection Scanning
Documents are scanned for injection patterns before indexing. Suspicious content is flagged and deprioritized.
Knowledge Base
Train your AI in minutes, not months
Upload docs, crawl your website, paste FAQs — Ava learns everything and cites sources in every response.
Content Sources
Add knowledge from anywhere
Paste a URL and Ava crawls your entire website. Upload PDFs, Word docs, or paste text directly. Set documents to auto-refresh so your AI always has current information.
- Website crawling with configurable depth and include/exclude patterns
- Document upload: PDF, Word, text files
- Text input: paste FAQ content, product descriptions, policies
- Automatic refresh: daily, weekly, or on-demand
Screenshot coming soon
Intelligent Processing
Smarter search, better answers
Documents are split into hierarchical chunks for precise retrieval. Hybrid search combines meaning and keywords, then a cross-encoder re-ranks results for maximum relevance.
- Hierarchical chunking — parent-child structure for better context
- Hybrid search: semantic (meaning-based) + keyword combined
- Cross-encoder re-ranking for precision
- Query expansion for comprehensive answer coverage
Screenshot coming soon
Knowledge Health
Know what's working and what's missing
Every document gets a health score based on freshness, usage, and accuracy. Gap detection identifies topics customers ask about that aren't covered, with actionable recommendations.
- Per-document health score combining freshness, usage, and accuracy
- Knowledge gap detection — topics asked about with no coverage
- Actionable recommendations: 'Update Return Policy — last updated 90 days ago'
- Noise filtering: cookie banners, nav text, and footers auto-removed
Screenshot coming soon
Built-in security
Your knowledge base is protected from prompt injection, SSRF attacks, and content poisoning.
SSRF Protection
URL crawling blocks private IPs, localhost, and cloud metadata endpoints to prevent server-side request forgery.
Authority Ranking
Official docs like FAQ and help center content rank higher than blog posts for more reliable answers.
Content Deduplication
Duplicate content is automatically detected and merged so Ava doesn't give redundant or conflicting answers.