AI support for healthcare & clinics
Appointment reminders via WhatsApp, instant answers to patient inquiries, and proactive care follow-ups — Ava handles administrative communication so your staff focuses on patient care.
Healthcare providers and clinics face a communication bottleneck: patients call for appointment times, preparation instructions, directions, and insurance questions — overwhelming front desk staff and phone lines. Meanwhile, no-shows cost clinics an estimated 5-10% of revenue because manual reminder calls are unreliable.
Post-visit follow-ups are even harder. Medication reminders, test result notifications, and wellness check-ins are critical for patient outcomes, but they fall through the cracks when staff is busy with in-person care.
Ekway AI automates the administrative communication layer. Ava sends appointment reminders via WhatsApp (with one-tap confirmation), answers common patient questions from your knowledge base (hours, doctor availability, preparation instructions), and runs proactive follow-up workflows for post-visit care. Your staff stays focused on patients, not phones.
Why clinic communication fails patients
No-shows waste clinic time and revenue
Patients forget appointments. Manual reminder calls reach voicemail half the time. No-shows cost clinics 5-10% of revenue annually and create scheduling gaps that could serve other patients.
Phone lines overwhelmed with routine questions
Patients call for clinic hours, doctor availability, parking directions, and preparation instructions. Front desk staff spend more time on the phone than on in-person patient care.
Follow-up gaps affect patient outcomes
Post-visit check-ins, medication reminders, test result notifications, and referral follow-ups are critical but hard to maintain at scale. When staff is busy, follow-ups are the first thing dropped.
How Ekway AI helps clinics and healthcare providers
Reduce no-shows with WhatsApp reminders
Ava sends automated appointment reminders 24 hours and 2 hours before the visit via WhatsApp. Patients confirm or reschedule with a single tap. Cancelled slots are released to the waitlist automatically. Clinics using WhatsApp reminders typically see a 30-50% reduction in no-shows.
- WhatsApp reminders at 24h and 2h before appointment
- One-tap confirmation or reschedule request
- Automated availability check for rescheduling
- Waitlist management for cancelled slots
Screenshot coming soon
Answer routine questions instantly, 24/7
Clinic hours, doctor availability and specialization, pre-visit preparation instructions, insurance accepted, parking information — Ava answers from your knowledge base so phone lines stay free for urgent calls. Patients get instant answers on WhatsApp instead of waiting on hold.
- Clinic hours, location, and parking information
- Doctor availability and area of specialization
- Pre-visit preparation instructions per procedure
- Insurance coverage and payment options FAQ
Screenshot coming soon
Proactive follow-ups that improve outcomes
Set up automated workflows for post-visit care: wellness check-ins at configurable intervals, medication reminders on schedule, test result notifications when ready, and referral follow-up sequences. Patients stay engaged in their care without manual staff effort.
- Post-visit wellness check-in messages
- Medication reminder schedules via WhatsApp
- Test result notification workflows
- Referral follow-up automation sequences
Screenshot coming soon
See it in action
I need to reschedule my appointment with Dr. Shrestha this Friday. Can I come Monday instead?
Of course, Riya! Dr. Shrestha has availability on Monday at 10:00 AM and 2:30 PM. Which time works better for you?
Frequently asked questions
Can Ekway AI reduce appointment no-shows?
Yes. Automated WhatsApp reminders with one-tap confirmation typically reduce no-shows by 30-50%. Patients are far more likely to see and respond to a WhatsApp message than a phone call or email.
Is patient data secure with Ekway AI?
Yes. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Ekway AI supports role-based access controls, audit logging, and is pursuing SOC 2 certification. See our security page for details.
Can Ava handle appointment booking?
Ava can check availability and present open slots to patients. When a patient selects a time, the conversation can be escalated to staff for final confirmation, or automated via workflows if your scheduling system supports webhooks.
Does Ekway AI work for multi-location clinics?
Yes. You can set up separate knowledge base content per location (hours, doctors, services) and route patient conversations to the correct location team based on their inquiry.
Can I send health campaign messages to patients?
Yes. Use broadcasting to send vaccination reminders, seasonal health tips, new service announcements, or wellness program invitations to patient segments via WhatsApp.
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