Autonomous Actions
Updates contacts, creates deals, tags conversations, closes resolved issues, and schedules follow-ups — all without human intervention.
AI Agent
Meet Ava — your AI agent that actually handles conversations
Not another chatbot. Ava understands context, takes actions, knows when to escalate, and learns from your knowledge base — across every channel.
Conversation Intelligence
Understands every message — not just keywords
Ava classifies every incoming message by sentiment, issue category, and urgency. She responds in your customer's language, processes images and documents, and remembers context across conversations and channels.
- Sentiment & urgency classification on every message
- Multilingual — responds in the customer's language (20+ supported)
- Multimodal — processes images, documents, audio, and video
- Conversation memory and cross-channel awareness
Screenshot coming soon
Smart Escalation
Knows when to step back — and hands off with full context
Ava uses multi-signal detection, not simple keyword rules. When she escalates, your human agents get a complete summary — what was discussed, what was tried, and where to route the conversation.
- Triggers on customer request, sustained frustration, stuck loops, or low confidence
- VIP handling with lower escalation thresholds
- Full context handoff — summary, actions taken, suggested routing
- Your agents never have to re-ask what happened
Screenshot coming soon
Copilot & Autopilot
You choose how much control to give
Run Ava in Copilot mode where she suggests responses for your agents to review, or switch to Autopilot and let her handle conversations end-to-end. Autopilot sub-modes let you fine-tune when she takes over.
- Copilot — Ava suggests, your agents review and send
- Autopilot Full — Ava handles all conversations autonomously
- Autopilot Business Hours — Ava covers after-hours only
- Autopilot First Response / Overflow — partial automation
Screenshot coming soon
More than a chatbot
Ava doesn't just answer questions — she takes actions, follows policies, and adapts to your brand.
Knowledge-Grounded Responses
Every factual response includes source citations. When Ava doesn't have the answer, she says so honestly instead of hallucinating.
AI Persona Configuration
Set tone, greeting, custom instructions, channel-specific behavior, guidance cards, permissions, and forbidden topics — all without writing code.
Business Policy Enforcement
Define rules like "auto-approve refunds up to $50." Tools are risk-tiered (Observe, Assist, Act, Transact) with approval workflows for high-risk actions.
Ready to let AI handle your conversations?
Start free. No credit card required.